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Travel Agent or Self Book?

Posted on May 28th, 2009. Filed under: Travel.
by Paul Summers

Increasing numbers of people now research and book their vacations on the internet which is having an effect on the number of people the travel agent sees. There are many websites that help people find the best deals and allow you to make all of your plans through their sites without ever needing to speak to a real person. Even though I will probably save a few dollars by using the internet, I continue to book my vacations face to face with a travel agent but I do admit to some serious searching on the internet to learn more about where I am going.

The internet is ideal for this and it I amazing just how much you can learn from it; I am even able to know how much it will cost before I see my travel agent. This is a much more certain way of finding out how much it will all cost before I embarrass myself and choose a vacation I cannot afford. If you are planning on international travel, they can advise you of things you need to know like hotel prices and you can find out what some of the laws are that might affect you.

They know all of the fees for entering and exiting the countries so not only can they give you the facts, but they make recommendations on where you may want to travel and what there is to see and do. Make no mistake, while the internet is undoubtedly very efficient, it is also quite impersonal and will not be able to give the assurances a travel representative can about your travel arrangements. I can’t help it because I just like dealing with someone face to face and know that there is a certain amount of care involved with my travel arrangements which is something I do not feel the internet caters for.

While it is easy and usually cheaper to do all you’re booking online, it is not so helpful when something goes wrong and you have to complain; something the travel agent is there for as well. The benefits of seeing a person was highlighted when my husband and I wanted to get married and fortunately we found a travel agent that was on exactly the right wavelength as us.

It was the fact that this woman was putting herself out so much for us that really sold back the idea of using a person again because she really couldn’t have been more helpful. The pricing was obviously at the top of our priority list but she was even able to help there giving us plenty of options and contacting other companies for information on our behalf. Because of her help, we booked the vacation immediately and she organized a wedding coordinator to help make those arrangements.

There is another reason why travel agents are better than the internet; you don’t get much of a response from a computer screen when you want to complain.

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